Partnership, in practice.
Snapshots from recent client collaboration
Member Research & Continuous Learning to Improve Health Equity
We conducted in-depth qualitative research to help our client better understand the experiences of the dual-eligible Medicare and Medicaid populations they serve. Building on these insights, we guided the team through a hands-on learning process to develop systems thinking and storytelling skills, establishing team practices that support more adaptive strategy, meaningful action, and continuous learning over time.
A Shared View of Employees,
Built for Action and Engagement
We evaluated and enriched our client’s existing segmentation, persona, and employee experience resources, synthesizing them into a single, integrated framework. This unified new tool empowers cross-functional collaborators from technology, product, marketing, and service teams with a shared, actionable view of their most important internal audience: employees.
Shaping the Future of Health Experience & Quality Measurement
Through a series of complexity-informed collaboration sessions designed to elicit the collective wisdom of the team, we helped our client develop a more human centered and boldly innovative framework for measuring experience quality. The resulting strategic vision was captured in a detailed position paper designed to provoke and inspire regulators and peer organizations, and to spark new conversations across the broader health ecosystem.
From Silos to Shared Strategy: A Systems Lens on What’s Next
To support our client's need for more integrated, systems-oriented collaboration, we designed and facilitated a series of workshops that convened a diverse mix of stakeholders from across the organization. These sessions enabled teams to surface enterprise-wide dependencies, build shared accountability, and identify meaningful and realistic next steps to improve business outcomes and elevate customer experience.
